Frequently Asked Questions
How is the Tom Walker Fan Pass different to the mailing list?
The mailing list will still receive all of the important updates about music, live shows, and pre-sale ticket access. Fan Pass is for those fans who want to receive more updates, content, and access from Tom. It’s for fans who join to be more connected to Tom on a deeper level. Think of it as an opportunity to be part of a smaller community that gets additional perks and experiences beyond what everyone on the mailing list receives.
What exactly is Tom Walker’s Fan Pass ?
Fan Pass is Tom’s fan community powered by Fan Pass technology. Fan Pass is a digital key that connects to your email address and can be stored in your phone’s wallet. It allows you to unlock exclusive content, merchandise, and experiences both online and at live events.
Is this a paid subscription service?
No! Tom’s Fan Pass is free to join. We want to create a space where our most engaged fans can connect more deeply with us without any financial barriers.
What benefits do I get as a Fan Pass member?
Members will get access to exclusive content on Tom’s websites, early access to new music, special merchandise items that are only available to club members, discounts at the online store and at shows, and opportunities to attend special events. You’ll also receive more frequent updates from Tom with behind-the-scenes content.
How do I join?
Simply click the “Join Tom Walker’s Fan Pass” button in our email, enter your email address, and the 6 digit verification code you receive. Once that’s done you can also add the pass to your phone’s wallet (Apple Wallet or Google Wallet) for easy access.
Will I need to download another app?
No! You don’t need to download any additional apps. The Fan Pass works with your existing wallet on your phone (like Apple Wallet or Google Wallet) and with your email address.
How will you contact me as a Club member?
We’ll send you exclusive updates via email. If you add the pass to your phone, we may occasionally send you push notifications to your device, especially when you’re at one of our events or shows.
What if I’m going to a show – how does Fan Pass work there?
If you have your Fan Pass on your phone, you may receive notifications when you’re at the venue about special opportunities, like discounts at the merch table or surprise acoustic performances. Your pass may also give you access to special areas or experiences at the venue.
If I’m already on the mailing list, do I need to sign up again?
Yes, you’ll need to specifically join Tom Walker’s Fan Pass even if you’re already on our mailing list. It’s an additional connection that gives you access to more exclusive content and experiences.
Can I unsubscribe from the Club if I want to?
Of course! You can remove your Fan Pass from your mobile wallet at any time, and we’ll respect your decision. To be removed from Tom Walker’s Fan Pass please click the ‘unsubscribe’ button in any of the emails you have received or contact tomwalkerfanpass@gmail.com. You will still receive marketing emails from Tom Walker until you unsubscribe from the main mailing list.
I have connected but the page says I don’t have a valid Fan Pass
No problem – if you’ve already claimed your Fan Pass, please check that you’re using the same email address you entered when claiming.
If you’ve not already claimed your Fan Pass, scroll up and click ‘Claim Pass’ and follow the steps.
I have another question
We’re happy to help, please get in touch at tomwalkerfanpass@gmail.com and our team will get back to you.